SHIPPING PROVIDER AND TRACKING NOTIFICATIONS

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We endeavour to primarily use Australia Post but may use other shipping providers if necessary. All purchases will be provided with a tracking number for you to see tracking updates. These can be viewed on the Australia Post website or app.

Link: Track your parcels - Australia Post

You may also receive updates via email if it has been provided but this is not guaranteed.​ ​

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SITE CLOSURE AND BREAKS

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During the occasional break, the site may either close temporarily to accommodate this, or cause shipping delays (during shorter breaks of less than a week). This will be notified to you via updates on the site, via my Instagram or via email.

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SHIPPING COSTS

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​Shipping costs are based on weight.

Domestic​ (Australia) shipping starts at $9.

New Zealand shipping starts at $18.

International shipping starts at $27.

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SHIPPING TIMEFRAME

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In summary, approximately 2 weeks for Australia, and 1-2 months internationally.

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​Dispatch (1-5 days)

Our dispatch is up to 5 business days when busy, but typically within 2 business days is standard.

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Delivery

Same state: 2-4 business days
Interstate: 3-6 business days

International: varies per country. 8-25 business days approx.

Link: Delivery speeds and coverage - Australia Post

​International delivery times and destination guide - Australia Post​

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​SHIPPING DELAYS

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Occasionally tracking updates are delayed due to either machine, manual or driver error. If the item has not been dispatched yet, please contact me via email:  jewellerybygen@gmail.com

If the item is dispatched and delayed due to Australia Post error, either you or I can contact Australia Post (or applicable shipping provider).

Link: Track your parcels - Australia Post

Link: Missing or lost item

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PACKAGING

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All items are shipped in a small cardboard jewellery box for protection. This is mainly to protect the item during shipping and not ideal for long term storage.

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Shredded paper mailers are used for shipping. These are recyclable, and reusable if suitable for your needs.